Frequent Answer and Questions

Product Questions

Question Where are Plus products manufactured?
Answer

I prodotti Plus sono creati utilizzando materiali, design e artigianato di altissima qualità. tutti i prodotti Plus sono realizzata in Italia. 

In linea con la nostra missione per uno shopping responsabile, siamo costantemente alla ricerca di materiali e processi di realizzazione più sostenibili per dar vita a prodotti che abbiano un minor impatto ambientale, continuando a rispettare i migliori standard di qualità e artigianato.

Question Why are Plus products all different?
Answer

All Plus products are produced in Italy and customized by hand within our company. The main quality of Plus is the possibility of making each product unique through innovative production techniques.

Question How do I find my size?
Answer

Each product page features a size guide with specific indications, to help you find the size that best suits you.

If you need further information or assistance, please feel free to [email protected].

Question How can I clean or wash a Plus product?
Answer

All Plus products are handmade with innovative techniques.

Product cleaning varies from clothing to footwear.

Clothing: to wash Plus items we recommend reading the composition labels inside the product

Footwear: Footwear must be treated with care and kept in environments that are not too hot and sunny. For washing we recommend using a cloth moistened with water and rubbing gently. We do not recommend placing the product in the washing machine.

Question Does Plus offer repair services or after-sales assistance?
Answer

Plus provides assistance and repair services for products purchased from plusdesignofficial.com and authorized Plus resellers.

Our product care and repair services begin with an initial assessment of the item's condition. Depending on your specific request, we will be able to advise you on suitable solutions and will keep you informed throughout the process.

Question How can I receive assistance for Plus products?
Answer

Plus provides an after-sales assistance service for products purchased on plusdesignofficial.com and authorized Plus resellers.

For any request for assistance you can contact:

To the authorized retailer where the product was purchased.

By sending an email to [email protected]

Payment and Changing Questions

Question What forms of payment are accepted?
Answer

You can pay with these methods:

  1. Stripe
  2. Credit card
  3. Pay Pal
  4. Apple Pay
  5. Google Pay
  6. Bank Transfer
Question Can I use multiple payment methods in the same order?
Answer

We currently only accept one payment method per order.

Question When will I be charged?
Answer

For most items, you will not be charged until your order ships. Once your order is placed, we will authorize payment in full and prepare your order for shipping. The entire amount will be charged when the order is shipped.

Question Can I cancel or recover my order?
Answer

If you need to cancel or change your order, please contact us as soon as possible. We will do everything we can to accommodate your request, but we cannot guarantee that your order can be changed once it has been submitted. Orders currently being processed cannot be canceled or modified. You can return the item in compliance with the conditions set out in our Online Returns Policy.

For personalized and Made to Order items, it will not be possible to cancel or modify the order once it has been submitted. The sale of these products is considered final and does not include the possibility of return.

Question Can I return an item Plus and how does it work?
Answer

All Plus products are returnable as long as they satisfy the return and shipping policies (https://plusdesignofficial.com/rimborso_reso/)

For more information contact us at [email protected] or call us at +39 0499008525

How many days do I have to return or exchange the item?

Returns and exchanges can be made within 30 days of the delivery date by returning your item via courier to the address indicated on the return label.

For personalized and Made to Order items, it will not be possible to cancel or modify the order once it has been submitted. The sale of these products is considered final and does not include the possibility of return.

Question By when will I receive the refund?
Answer

How many days do I have to return or exchange the item?

Returns and exchanges can be made within 30 days of the delivery date by returning your item via courier to the address indicated on the return label.

For personalized and Made to Order items, it will not be possible to cancel or modify the order once it has been submitted. The sale of these products is considered final and does not include the possibility of return.

Question Are shipping costs refundable?
Answer

Additional costs for Saturday Delivery are non-refundable.